Frequently Asked Questions
How do I create an oySongs account?
You can browse the site without an account. If you want to make a purchase, please click on Sign Up. We need minimum info (name, address, email). To make a purchase, add a credit card which we store, encrypted and safely. You can remove your credit card from your account following your purchase if you prefer. We accept VISA and MasterCard only. There are no membership or subscription fees.
NOTE: for non-US customers, there are sometimes difficulties with transactions due to credit card processor security settings. Should you have a problem completing your transaction, please contact us at firstname.lastname@example.org. Tell us what you wish to purchase, and we'll work with you to complete the process.
Once I purchase a song or album, how do I download it?
Once the payment is processed, oySongs will bring you to the DOWNLOAD page. Here, you'll see all the songs you've purchased with a "Download" link next to them. Click this and download the file to your computer. To revisit this page log in to your account, click My Account, then Downloads. Your files are available to you for ONE YEAR after purchase.
How do I download the purchases to my mobile devices (iPhone, cell phones, tablets)?
· For ANDROID phones and tablets everything works the same as it does on your computer for searches, listening to samples, purchases, and downloading your purchases to your device directly.
· For iOS (Apple iPhone, iPad, iTouch, iPod) you can hear samples and make purchases, but only streaming is available on your device. You can't download directly into your device. You'll need to download (from your oySongs Download account) into your iTunes library on a computer, unzip the album folder (if needed) then sync to add the tuneage to your mobile device. That's an Apple restriction that we cannot change. (We tried, oh, we tried...)
How do I unzip an album folder?
From your computer desktop, use your utility manager to unzip the folder to reveal the individual mp3 files.
Apple/IOS: use ARCHIVE UTILITY
PC: use WINZIP
How do I buy oySongs sheet music?
Most of our sheet music is available as a pdf file. These files cannot be transposed in our system.
I need the music for my choir or band. How many copies should I purchase?
Copyright law allows you to make one photocopy for each legal copy you own, for your own use. Therefore, you must purchase as many copies as there are voices in your choir or instruments in your band. This is the only way to keep Jewish music alive - composers need to be paid their due royalties. There are minimum purchase quantities for oySongs choral and band sheet music. Typically, the minimum quantity is one over the vocal or instrumental requirements - if a piece is for Solo Voice and SAB choir, the minimum purchase would be 5 copies. The extra copy is for conductor or accompanist. But remember - this is just a minimum, according to law you must purchase a number equal to the amount of voices in your choir or instruments in your band. An average choral order is for between 10 - 45 copies.
To purchase 10+ copies of a non-choral arrangement (Lead Sheet, or Piano/Vocal/Guitar), please write to email@example.com with the name of the piece, composer, number of copies, and we will provide you with a special discount code to match our choral price of $2.25 per copy.
What happens if once I've downloaded a song or CD, I lose the file? Do I have to pay again?
Just log into your account and you'll see your download history. You have one year (from the time you pay) to download your music. During that one year, you can download that song or album as many times as you like for your personal use.
I made a mistake, or I don't like the music. Can I get a refund?
Digital files cannot be returned, and we are unable to refund your purchase unless the file is damaged or unusable. We will do our best to accommodate your needs. Please check your purchases before you complete your transaction and click the "UPDATE" button on the check out page to be sure your quantities are correct.
What is the sound quality of the music I purchase on oySongs?
The Jewish music you download will be of the utmost sonic quality - 192kbps compressed mp3 files.
Can I sample the music before I buy it?
Every mp3 on oySongs.com can be "sampled" for 30-seconds for free! Just click the play icon and you'll hear a high-quality sample. If you have a problem, check to see that your computer volume is turned up and unmuted. For sheet music, you'll see a screen shot of the first page, and when available, a reference audio track.
How much does the music cost?
oySongs mp3s (audio files) cost $1.29 each with the exception of a few specialty tracks. Please note: Instead of the "Buy" option, on some songs you will see "Album Only" - this means that individual songs from this album are not available for separate download - you must buy the complete album.
What is oyGelt?
oyGelt is an easy way to prepay for the Jewish music you're going to buy, or give a gift.
Can I give oyGelt as a gift?
Yes! You'll seee a special button on the oyGelt page that says "Give the gift of oyGelt". Click on it and choose the oyGelt. You will provide the recipient's email address, name and your personal message. Instantly, the purchase will be charged to your account, your recipient will get an email with your message and instructions for redeeming the gift.
We can email to you a certificate for you to give your recipient yourself at your convenience. Please allow 1-3 business days. oySongs is closed on Shabbat, Jewish and US holidays.
Can I gift music to someone?
Yes! Select the audio or sheet music, and during your check out process, click the box that says “This is a Gift”. You will be directed to another page to enter the recipient’s email address and your message. Please make separate transactions for each recipient. You may combine products to give as a gift to an individual recipient.
Do you have any video tutorials?
Yes, click the Tutorials button on the gray bar above. We have high-def videos on such specific subjects as downloading albums and songs, and installing Scorch to view sheet music. You can also subscribe to our YouTube channel to be alerted of new videos.
How do I know when you add new music?
I'm a Jewish musical artist. How do I sell my music on oySongs?
Visit the link at the bottom of our page called Artist's Guide. You'll learn about working with us, and how to proceed with the application process.
Who is oySongs?
We are the world's central source for Jewish audio and sheet music. We hope to provide our customers with a convenient, exciting, easy way to get their Jewish music - instantly! oySongs.com is an independent digital music distribution company created in 2006 by a veteran of the Jewish music industry, Joe Eglash (www.EglashCreative.com) | www.JoeEglash.com). In 2012 Susan Colin became the new owner of the site. Susan is a working musician, an award-winning composer, nationally recognized singer and intractable champion of Jewish music. (www.SusanColin.com). oySongs is dedicated to the success of independent Jewish musicians and the proliferation of their music. As the V'ahavta instructs us, "Take these words...speak of them in your home and on your way..." Our goal is for people to have Jewish music in their daily lives, not just when they go to synagogue!
Other questions? Contact us anytime.
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